For sellers

Getting paid

The buyer pays the platform before you ship, the platform holds the money until the count is confirmed, and then it is yours. Here is each step with its window, what is taken out, and what to do when something slips.

Start selling, 14 days free Next: Condition grades

Buyer pays within: 2 business days; of the close; you ship only after it settles
Release: 3 business days; after delivery at the latest; sooner when the buyer confirms
Fee per sale: 1.5%; capped at $750
Buyer fees: None; your hammer is what they bid

When the funds release

Six steps from the close to your bank. You can see which one an order is on, any time, from your sales page.

Done:
Auction closes
Reserve met; the winner has an order.
Done:
Buyer pays the platform
Within 2 business days. The money is held under protected payment.
Done:
You ship on our label
Within 2 business days of the payment settling.
Current step:
Delivered
The buyer has 3 business days to count and confirm.
Upcoming:
Funds released
On confirmation, or when the window lapses. A transfer to your payout account is created.
Upcoming:
In your bank
On your Stripe payout schedule, typically a couple of business days.

Confirmation releases it. The moment the buyer confirms the count, the release happens. If they do nothing, it happens automatically 3 business days after delivery. Either way you are told by email and the order shows “Funds released”.

A dispute pauses it. A short count or a wrong-parts report inside the window opens a dispute and holds the release until it is decided, in writing, visible to both sides. How disputes are decided.

Your statement, line by line

Three example sales under the Priority schedule in force today (1.5%, capped at $750). The arithmetic is the same integer maths the order snapshot uses, so these are the numbers you will see.

A $2,500 sale, line by line

Hammer price: $2,500.00
Protected-payment fee1.5%, capped at $750: −$37.50
Payout processing0.25% + $0.25 on the amount you receive: −$6.41
You receive1.76% effective take: $2,456.09

A $10,000 sale, line by line

Hammer price: $10,000.00
Protected-payment fee1.5%, capped at $750: −$150.00
Payout processing0.25% + $0.25 on the amount you receive: −$24.88
You receive1.75% effective take: $9,825.12

A $50,000 sale, line by line

Hammer price: $50,000.00
Protected-payment fee1.5%, capped at $750: −$750.00
Payout processing0.25% + $0.25 on the amount you receive: −$123.38
You receive1.75% effective take: $49,126.62

Every statement also carries the buyer's shipping line (paid by the buyer, never deducted from you) and, on a consigned lot, the consignment fee. Statements are downloadable as PDF and CSV from your sales page. Run your own hammer price.

Payout processing at cost

One line, no margin.

Moving money to your bank costs something, and we show it rather than hide it in the fee: 0.25% + $0.25 on the amount you receive, passed through at cost. It is computed on what is left after the protected-payment fee, so the fee itself stays an honest percentage of the hammer.

Nothing else is taken. No listing fee, no final-value percentage above the cap, nothing when a lot does not sell. The schedule row in force when the auction closes is copied onto the order and never changes afterwards.

Where the money lands

A payout account through Stripe, set up once.

Connect a payout account from Billing
Stripe Connect Express: your business details and a bank account, a few minutes. If your business already has an Express account with ITAD Authority, you can link it after an email check.
Required before an auction can be scheduled
You can draft and submit lots without it; scheduling waits until payouts are active, and the form says so.
Released funds arrive on your Stripe payout schedule
Typically a couple of business days after release. The order page says “Funds released, arriving per your payout schedule” with the date.

If the buyer never pays

It happens rarely, because every bidder is a verified business with a payment method on file. When it does, the rules are fixed.

The buyer gets a strike

An order unpaid after 2 business days plus a short grace goes overdue. The buyer receives a strike; 3 strikes in 12 months ends their account. Any deposit hold on a high-value lot is captured.

The runner-up is offered the lot

At their own highest bid, for 24 hours. Accepting creates a new order and the normal path continues: they pay, you ship, you are paid.

Or you choose again

If nobody takes it you are back in the reserve window with the same choices as an auction that ended below reserve: relist, or take the ITAD Authority floor offer.

You never ship before the money is in, so a defaulting buyer costs you time, never goods. Read the protected payment guide for the buyer's side of the same rules.

Questions people ask

When exactly does the money reach me?

Funds release the moment the buyer confirms the count, or automatically 3 business days after delivery if they do nothing. The release creates a transfer to your Stripe payout account; it then lands on your bank's payout schedule, typically within a couple of business days.

What is taken out?

The protected-payment fee (1.5%, capped at $750) and payout processing at cost. Nothing else. There is no listing fee and no percentage above the cap. Your statement itemises every line and the schedule in force when the auction closed is copied onto the order, so a later change to our fees never touches it.

Do I need a Stripe account?

A payout account through Stripe Connect, yes; it is where released funds land. You can create lots without one, but an auction cannot be scheduled until payouts are active. If your business already has an Express account with ITAD Authority you can link it after an email check.

What if the buyer never pays?

The order goes overdue after 2 business days plus a short grace. The buyer receives a strike, any deposit is captured, and the runner-up gets an offer at their own highest bid for 24 hours. If nobody takes it you are back in the reserve window with the same choices: relist or take the floor offer.

What pauses a payout?

A dispute opened inside the confirmation window. Release is held until the dispute is decided; the decision is written and visible to both sides. A short count on an Inspected lot is our problem, not yours.