Trust & safety
Report a listing
Wrong count, wrong labels, not memory, or something that does not add up: tell us, and a reviewer reads it before the auction continues. No account needed, and the seller is never told who reported.
Report a lot
Start with the lot number from the top of the lot page, like MT-L-000123.
What to report
Anything that would change what a buyer is willing to pay. You do not have to be sure; you have to say what you saw.
The count looks wrong
Trays that are not full in the photos, a quantity that does not match the trays shown, or modules counted twice across photos.
Labels are not legible or do not match
Part numbers you cannot read, labels that do not match the stated generation, capacity or speed, or labels that look re-printed.
Condition is not as described
Bent pins, missing heat spreaders, corrosion or damage visible in the photos that the grade does not admit.
This is not server memory
Desktop or laptop modules listed as server memory, or something that is not memory at all.
Something else
A seller contacting bidders off the site, a lot that is also listed elsewhere at a different count, anything that smells wrong. Say what and where.
What happens next
A report is read by a person, not filed.
Reports go to staff the same business day and are read before the auction continues. If the problem is clear from the photos we pause the lot, tell the seller what to fix, and release it only when the listing is right. If it is not clear, the auction runs while we check, and a confirmed problem after the close is handled through the dispute process with the money still held by the platform.
You hear back only if a reviewer needs more detail; we do not report outcomes to reporters, because the seller is entitled to the same privacy you are. Confirmed misrepresentation earns the seller a strike, which shows up in the dispute record on their trust card.
Reports made in bad faith
The report line exists for buyers who spot a problem, not for competitors who want an auction paused.
A report made in good faith costs nobody anything, even when it turns out to be wrong. Reports made to harass a seller, to pause a rival’s auction or to game a close are a breach of the acceptable use policy and earn the reporter a strike. Reports are rate-limited per network, and reporters’ addresses are kept only as a hash.
Questions people ask
Will the seller know I reported their lot?
No. Reports go to staff only. The seller sees that a lot is under review if we pause it, never who reported it or why.
Do I need an account to report?
No. Anyone can report a public listing. We ask for an email so a reviewer can ask a follow-up question; it is not shown to anyone else.
What happens to the auction while you review?
A report is read before the auction continues. If the problem is clear we pause the lot and tell the seller what to fix; if it is not, the auction runs while we check, and a confirmed problem after the close is handled through the dispute process with the money still held by the platform.
What if I am wrong?
Nothing. A report made in good faith costs nobody anything. Reports made to harass a seller or to interfere with an auction are a breach of the acceptable use policy and earn the reporter a strike.
Read next
- Who is allowed to trade hereEvery account is a verified business. What we check, the four levels, what you see about a counterparty, and the strike rules.
- How lots are verifiedPhotos on every lot, automated part-number reads, human counts on inspected lots. The three tiers and how to read a lot card.
- How disputes are decidedFixed windows, evidence from both sides, a bench inspection when asked, and a written decision. The money stays with the platform until it is decided.
Buyers and sellers
Verified businesses only, on both sides.
Browsing is free. Verify your business once and every auction is open to you.
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