For buyers

Receiving and confirming

Your money is held until you confirm the count, and you have 3 business days from delivery to do it. Ten minutes at the bench with a camera and this sheet is what wins a dispute if one is ever needed.

Confirm within: 3 business days; of the delivery scan
Silence: Releases; the funds go to the seller when the window lapses
Short count: Opens a dispute; automatically, and pauses release
Signature: Required; a person at your address signs

Before it arrives

Know the day and have the lot page open.

Watch the tracking on the order page
Scans are updated through the day of delivery; a direct signature is required, so make sure someone who can sign is there.
Print the packing list from the lot
Part numbers, quantity and trays as listed. The box should contain the seller’s own copy too.
Clear a bench and charge a camera
A phone is fine. You will photograph the sealed box, the opened box and every tray, labels up.

Opening the box

Photograph first, count second, confirm last.

The sealed box, label visible
One photo of each side with damage, if any. Note the condition of the tape and corners.
The opened box, before anything is removed
Shows the packing: trays, padding, the packing list.
Each tray, straight down, labels up
One photo per tray where every label is legible. This is the photo that decides a part-number dispute.
Count by tray and write it on the sheet
Received modules per tray, variance against the expected count, and whether the labels match the listing.
Anything wrong, photographed on its own
A bent module, a wrong part number, a non-OEM label. Close enough to read.

The count sheet

Print it, fill it at the bench, photograph the filled sheet. It is evidence from the moment you write on it.

Lot number

Trays

Modules per tray

Count sheet

Expected 200 modules in 4 trays

One row per tray
Tray	Expected	Labels match
1	50	yes no
2	50	yes no
3	50	yes no
4	50	yes no
Total	200	Counted by ______________________ on ____ / ____ / ________

Photograph the sealed box, the opened box and each tray before you count. Enter the received total on the order page; a short count opens a dispute automatically and pauses release.

Confirming

Confirming is the deal closing. It releases the seller’s money and ends the window.

On the order page, Confirm receipt asks for the received quantity and takes optional photos. Enter the number from your sheet. If it equals the listed quantity, the funds release to the seller and the order completes. If it is lower, a dispute opens automatically for the shortfall and release pauses; you do not need to do anything else first.

Do nothing and the funds release when the 3 business days window lapses. That is the auction terms working as written, not a penalty, so count before the window runs out.

A short count or wrong parts

Enter what you have, attach what you photographed, and the process takes it from there.

A short count
Entered at confirmation, it opens a dispute with the shortfall as the claim. Attach the tray photos and the filled count sheet.
Wrong part numbers, grade or condition
Open a dispute from the order within the window with the reason, the photos and your received count. The seller responds; staff decide.
Damage in transit
Photograph the box before opening it, then open a dispute from the order. It is decided on the carrier’s record, the declared value, your photos and the seller’s packed-box photo.

How a dispute runs, who decides and what the outcomes are: How disputes are decided.

Questions people ask

How long do I have to confirm?

3 business days from the carrier’s delivery scan. Confirm earlier and the seller is paid earlier. Do nothing and the funds release when the window lapses; that is the deal closing, not a penalty.

What if I cannot count it all in time?

Count by tray and enter what you have. A short count opens a dispute automatically and pauses release, which protects you while you finish. Do not confirm a number you have not counted.

The count is right but a few modules look wrong. What now?

Enter the received count, then open a dispute from the order for the modules that do not match the listing: wrong part number, wrong grade, damage. Photograph the labels and the damage. The seller responds, staff decide.

Can someone else sign for it?

A direct signature is required, so a person at the ship-to address has to sign. Anyone at your business can; the signature only proves delivery, not the count.

What counts as evidence?

Photos of the sealed box, the opened box, each tray and any damaged modules; the filled count sheet; the packing list from the box; the tracking record. Clear photos of labels decide most disputes.